Refund Policy

Last updated: December 2024

1. Satisfaction Guarantee

EcoReads Premium stands behind the quality of our bamboo book stands. We offer a comprehensive refund policy for customers in the Philippines.

2. Refund Eligibility

You may request a refund within 30 days of delivery if:

• The product arrived damaged during shipping
• You received the wrong item
• The product has manufacturing defects
• You are unsatisfied with the product quality

3. Return Process

To initiate a return:

• Contact our support team at support@ecoreads.ph
• Provide your order number and reason for return
• Include photos if the item is damaged
• We'll provide return shipping instructions

4. Return Conditions

For successful returns:

• Items must be in original condition
• Include all original packaging and accessories
• Customer pays return shipping (unless our error)
• Items damaged by misuse are not eligible

5. Refund Processing

Once we receive your returned item:

• Inspection takes 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Processing fees may apply for certain payment methods

6. Exchanges

We offer exchanges for defective or damaged items. Contact us to arrange a replacement product.

7. Contact for Returns

For return requests or questions:

Email: support@ecoreads.ph
Subject Line: "Return Request - [Order Number]"
Response Time: Within 24 hours